These days when every customer counts, what are some steps you can take to keep your customers in your corner ? Over the next 7 weeks I will post 7 ways to make your customers love you. Tip #5 Never Assume
Never assume. You may think you know what your customers want. A high percentage of new businesses fail because they try to create demand where there isn’t any. Test out your market and start small, build your product around the wants, needs and desires of your target market. A great way to test your market is to introduce your product to friends, while also working shows and markets to see how your product sells. Is there a good amount of repeat business, are you receiving wholesale inquiries? Listen closely to what customers tell you about your products, is there something you need to improve on, are they requesting a larger variety? Not only will you be able to get a better handle on your customers needs by listening to their input,but you will also be able to exceed their expectations creating a win/win situation for both customers and your business.