July 6, 2011

Steps to Take if Supplies Arrive Damaged (and a Vent)


So, what do you do if a driver (affiliated with a well known shipping co.)leaves this on your porch-doesn't ring the doorbell, and runs to his truck?

1) Take photos immediately before you move the damaged, contaminated,oozing, grimy product.
2) E-mail supplier with photos attached
3) Call supplier who then advises you to file a claim with (well known shipping co.)
4) File a claim immediately with (well known shipping co.) They will ask a plethora of questions and then you are required to keep the dilapidated, oozing, sad, useless,dirty, filthy, grimy bucket of stuff  for 5 days in case the (well known shipping co.) wants to investigate. Shipping co. then notifies supplier who then makes the decision whether or not to send said supply again. Ugh! (rant over)

10 comments:

Amy Warden said...

Oh no. What a mess. Hope you weren't needing any palm oil any time soon... :(

Tierra Verde Handmade Soap said...

As a matter of fact I did need to use it. Such a bummer! What baffles me the most is why the guy left it like it was all okay. Doh! It clearly was not.

innerearthsoaps said...

Ick. Would not be impressed with that! :(

Tierra Verde Handmade Soap said...

@ Innerearth-I was most definitely not impressed. So disappointing!

Tierra Verde Handmade Soap said...

The rest of the order came the next day-which included completely melted 76 degree coconut(of course I expected it to be completely melted we've had temps of 103 and you can only imagine how hot the back of a truck is)but it was still taped up and unopened. Thank goodness.

Caitlin said...

I'm glad the coconut oil was still intact, that would have been a super mess if it wasn't!

Wishing you luck with getting your damaged oils replaced soon.

Caitlin

Joanna said...

ugh, nightmare!!

Joanna said...

nightmare :(

Tierra Verde Handmade Soap said...

Yes, it was rather nightmarish, but not for long. UPS was very easy to work with and the supplier was expedient getting new oil to me.Everything was handled very well!

Natsuki said...

Very helpful. Hasn't happened to me yet, but I'm sure it will occur.